FREQUENTLY ASKED QUESTIONS
You have 12 hours to cancel an order after it has been placed. Email your order information to firstname.lastname@example.org
If you have input your address incorrectly on your order, send us an email as soon as possible. We are not responsible for sending you a replacement if you have inputted the wrong address and it has already been shipped. However, if USPS returns it to us, we will reship it to your correct address free of charge.
Damaged or Wrong Items
In the unlikely event your item arrives damaged or if you receive the wrong item, please email us at email@example.com within three days to correct the issue. We cannot help after three days has passed. We are not responsible for wear and tear. If your purchase was damaged during transit, email firstname.lastname@example.org with a description and a photo of the damage. We will be happy to send you a new one free of charge!
Lost or Stolen Packages
HopeFull is not responsible for lost or stolen packages. To minimize such from happening we take extra precautions. Upon your item shipping, you are emailed a tracking number and upon arrival all packages require a signature for release.