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FREQUENTLY ASKED QUESTIONS

  • What is the required age for your services? Do you work with both men and women?
    I work with adults 18 and older. All genders welcome.
  • When are you available for appointments?
    I currently offer sessions Tuesday through Thursday. Evenings appointments are available yet spaces are limited.
  • If I leave a message how long can I expect before receiving a return call?
    All phone messages are returned within 48 hours. Texting is best to get a quicker response.
  • Do you accept insurance?
    I do not accept insurance. However, you may qualify to be reimbursed in part or in full for services. Please contact your insurance provider to discuss your out of network benefits. You will be provided a superbill for reimbursement. Payment for services are due at the time of the service. The payment methods accepted are credit or debit card.
  • What is your cancellation policy?
    While it is understood emergencies arise, the cancellation policy is 24 hours. All appointments cancelled in less than 24 hours will be charged the full session fee.

STORE POLICY

Cancellations

You have 12 hours to cancel an order after it has been placed. Email your order information to innergetic1@gmail.com

 

Address Correction

If you have input your address incorrectly on your order, send us an email as soon as possible. We are not responsible for sending you a replacement if you have inputted the wrong address and it has already been shipped. However, if USPS returns it to us, we will reship it to your correct address free of charge.

 

Damaged or Wrong Items

In the unlikely event your item arrives damaged or if you receive the wrong item, please email us at innergetic1@gmail.com within three days to correct the issue. We cannot help after three days has passed. We are not responsible for wear and tear. If your purchase was damaged during transit, email innergetic1@gmail.com with a description and a photo of the damage. We will be happy to send you a new one free of charge!

Lost or Stolen Packages

HopeFull is not responsible for lost or stolen packages. To minimize such from happening we take extra precautions. Upon your item shipping, you are emailed a tracking number and upon arrival all packages require a signature for release.

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